Arena Rules

🤝 Welcome to the Sportizza Partner Program

These Arena Rules govern the partnership between Sportizza and venue owners ("Partners") who list their sports facilities on our platform. By registering as a Partner on Sportizza, you agree to comply with these rules and all applicable terms.

Sportizza operates as a booking platform connecting players with sports arenas across Sri Lanka. As a Partner, you gain access to our platform to showcase your facilities and receive bookings from players.

These Arena Rules apply to:

• All venue owners and administrators listing courts on Sportizza
• All sports facilities listed on our platform
• All interactions between Partners and Sportizza

To become a Sportizza Partner, you must meet the following requirements:

1. Business Registration

• You must provide valid business registration documents
• Your business must be legally authorized to operate sports facilities in Sri Lanka
• You must maintain all required licenses and permits for your facility

2. Venue Verification

• All venues undergo a verification process before listing approval
• Sportizza reserves the right to conduct on-site inspections
• Verification may include document review, photo verification, and facility assessment

3. Required Documentation

• Business registration certificate
• National ID or passport of the authorized representative
• Proof of ownership or lease agreement for the facility
• Valid contact information (phone, email, address)

4. Minimum Facility Standards

• Safe and well-maintained playing surfaces
• Adequate lighting for the sport type
• Basic amenities (restrooms, parking where applicable)
• Proper safety equipment and first aid availability
• Clean and hygienic environment

💰 Tiered Monthly Subscription Pricing

Sportizza offers tiered subscription plans to meet the needs of different venues. All plans are billed monthly.

1. Basic Plan

• Standard listing on the platform
• Basic booking management tools
• Email support
• Limited visibility in search results
• Ideal for small venues or new partners

2. Standard Plan

• Enhanced listing with priority placement
• Advanced booking management and calendar tools
• Phone and email support
• Analytics dashboard with basic insights
• Featured in category listings
• Recommended for established venues

3. Premium Plan

• Maximum visibility and top search placement
• Full analytics suite with detailed insights
• Dedicated account manager
• Priority customer support
• Marketing and promotional features
• Custom branding options
• Best for high-volume venues

Payment Terms

• All subscription fees are payable monthly in advance
• Payments are due on the first of each month
• Late payments may result in temporary listing suspension
• Accepted payment methods: Bank transfer, online payment

Plan Changes

• You may upgrade your plan at any time (prorated billing applies)
• Downgrades take effect at the start of the next billing cycle
• No refunds for partial months on downgrades

📋 Maintaining Accurate and Quality Listings

1. Venue Information

• All information must be accurate and up-to-date
• Include complete address with clear directions
• Specify all available sports and court types
• List all amenities accurately

2. Photos and Media

• High-quality photos of facilities are required
• Photos must accurately represent current conditions
• Minimum 3 photos per venue recommended
• No misleading or outdated images

3. Pricing Transparency

• Display accurate pricing for all court types
• Clearly indicate any additional fees
• Update prices promptly when changes occur
• Honor the prices displayed on your listing

4. Availability Updates

• Keep your availability calendar current
• Update immediately when courts are unavailable
• Block dates for maintenance or private events promptly
• Inaccurate availability affects your listing ranking

5. Prohibited Content

• No false or misleading information
• No inappropriate or offensive content
• No contact information in listing descriptions (to prevent off-platform bookings)
• No promotional content for competing platforms

📅 Handling Bookings Professionally

1. Responding to Bookings

• Acknowledge all bookings promptly
• Confirm court availability for each booking
• Prepare facilities before the booked time slot

2. Cancellation Policies

• Set clear cancellation policies for your venue
• Honor refund policies as stated in your listing
• Notify Sportizza of any venue-initiated cancellations
• Excessive cancellations may affect your listing status

3. No-Show Handling

• Document no-shows through the platform
• Follow your stated no-show policy consistently
• Report repeated no-shows for platform action

4. Customer Communication

• Maintain professional communication with players
• Respond to inquiries within 24 hours
• Use the Sportizza platform for booking-related communication
• Provide clear instructions for accessing your facility

💳 Pay After Play Model

1. How It Works

• Sportizza is a booking-only platform
• All player payments are collected directly by you (the venue) after the session is completed
• Sportizza does not process player payments

2. Your Responsibilities

• Collect payment from players after their session
• Set your own payment methods (cash, card, etc.)
• Handle any payment disputes directly with players
• Maintain accurate records of transactions

3. Sportizza Subscription Fees

• Your monthly subscription fee is separate from player payments
• Subscription fees are paid directly to Sportizza
• Failure to pay subscription fees may result in listing suspension

✅ Your Commitments as a Partner

As a Sportizza Partner, you agree to:

1. Maintain Quality Standards

• Keep facilities clean, safe, and well-maintained
• Ensure equipment is in good working condition
• Address maintenance issues promptly
• Meet all health and safety regulations

2. Honor Bookings

• Accept and honor all confirmed bookings
• Provide the services as described in your listing
• Do not overbook or double-book courts
• Accommodate players during their booked time slots

3. Professional Conduct

• Treat all players with respect and professionalism
• Resolve disputes fairly and promptly
• Respond to feedback constructively
• Maintain a positive reputation on the platform

4. Platform Compliance

• Follow all Sportizza policies and guidelines
• Keep your account information current
• Report any issues or concerns to Sportizza
• Do not circumvent the platform for off-platform bookings

⚠️ Policy Enforcement

1. Types of Violations

• Minor violations: Inaccurate information, slow response times
• Major violations: Canceling confirmed bookings, safety issues
• Severe violations: Fraud, off-platform booking solicitation, harassment

2. Warning System

• First violation: Written warning via email
• Second violation: Temporary listing suspension (7 days)
• Third violation: Extended suspension (30 days)
• Repeated violations: Permanent termination

3. Immediate Termination

Sportizza reserves the right to immediately terminate partnerships for:

• Fraudulent activity
• Safety hazards that endanger players
• Illegal activities
• Severe Terms of Service violations

4. Termination Process

• Written notice will be provided
• You may appeal within 14 days
• Subscription fees are non-refundable upon termination for cause
• Outstanding fees remain payable

⭐ Customer Feedback System

1. Player Reviews

• Players can leave reviews after their session
• Reviews include ratings and written feedback
• Reviews are visible on your listing

2. Responding to Reviews

• You may respond to reviews professionally
• Address concerns raised in negative reviews
• Do not harass or pressure players about reviews

3. Rating Impact

• Your average rating affects search placement
• Consistently low ratings may trigger a review of your partnership
• Exceptional ratings may unlock additional benefits

📧 Partner Support

For partnership inquiries or support:

Contact Information

Email: support@sportizza.com

For partner-specific inquiries

Phone: 0702320544

Monday - Friday: 9:00 AM - 6:00 PM (Sri Lanka Time)

Account Management

Standard and Premium plan partners have access to dedicated account support for billing, listing optimization, and partnership inquiries.

Escalation Process

• Contact partner support via email or phone
• If unresolved, request escalation to a senior representative
• Formal complaints can be submitted in writing
• Response within 5 business days for escalated issues

---

Sportizza

One platform to search and book sports arenas in Sri Lanka.

Empowering venue owners since 2025