Introduction
At Sportizza, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our online sports court booking platform.
Sportizza operates as a platform connecting players with sports complexes across Sri Lanka. By using our website and services, you consent to the practices described in this Privacy Policy.
This Privacy Policy applies to:
- All users of the Sportizza platform (players)
- Venue owners and administrators listing courts on our platform
- All information collected through our website and mobile applications
- Communications between users and Sportizza
Information We Collect
We collect various types of information to provide and improve our court booking services:
1. Personal Information You Provide
When you register or use our services, you may provide:
- Name and contact information (email, phone number)
- Account credentials (username, password)
- Profile information and preferences
- Booking and reservation details
- Communication with customer support
2. Automatically Collected Information
When you use Sportizza, we automatically collect:
- Device information (device type, operating system, browser)
- IP address and general location data
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Search queries and booking preferences
3. Venue Owner Information
For sports complex owners listing on our platform:
- Business registration and legal documentation
- Venue details, photos, and facility information
- Booking management and calendar data
- Customer reviews and ratings
How We Use Your Information
We use the collected information for the following purposes:
šÆ Core Service Operations
- Process Bookings: To facilitate court reservations and send booking confirmations
- Account Management: To create and maintain your user account and preferences
- Communication: To send booking confirmations, reminders, updates, and respond to inquiries
- Customer Support: To provide assistance, resolve booking issues, and address user inquiries
š Platform Improvement
- Analyze usage patterns to improve user experience and platform functionality
- Develop new features and services based on user behavior and feedback
- Optimize search results and venue recommendations
- Conduct research and analytics to enhance our services
š Personalization & Marketing
- Personalize your experience with relevant venue suggestions and promotions
- Send promotional communications about special offers and new venues (with your consent)
- Display targeted advertisements and marketing content
- Conduct surveys and request feedback to improve our services
You can opt-out of marketing communications at any time through your account settings or unsubscribe links in emails.
š”ļø Security & Legal Compliance
- Detect and prevent fraud, unauthorized activities, and security breaches
- Verify identity and authenticate users to protect against fraudulent bookings
- Comply with legal obligations, regulations, and law enforcement requests
- Enforce our Terms of Service and protect our rights and property
Information Sharing
š We respect your privacy and do not sell your personal information to third parties
We may share your information only in the following circumstances:
1. With Venue Owners
When you make a booking, we share necessary information (name, contact details, booking details) with the sports complex to fulfill your reservation. Venue owners are required to handle your data responsibly and use it only for booking-related purposes.
2. Service Providers & Partners
We work with trusted third-party service providers who assist us in operating our platform:
- SMS and email service providers for communications
- Cloud hosting and data storage services
- Analytics and marketing platforms
- Customer support and communication tools
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
3. Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Sportizza, our users, or the public
- Investigate and prevent fraud or security issues
4. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
Data Security
š We implement industry-standard security measures to protect your information
The security of your personal information is a top priority for Sportizza. We use a combination of technical, administrative, and physical safeguards to protect your data.
Technical Security Measures
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
- Secure Servers: Your data is stored on secure servers with restricted access
- Password Protection: User passwords are hashed and encrypted using industry-standard algorithms
- Regular Security Audits: We conduct regular security assessments and vulnerability testing
Administrative Security Measures
- Access to personal information is limited to authorized personnel only
- Employees are trained on data protection and privacy policies
- Strict confidentiality agreements with staff and service providers
- Regular monitoring and logging of system access
ā ļø Important Security Notice
While we implement robust security measures, please be aware:
- No method of transmission over the internet is 100% secure
- We cannot guarantee absolute security of your information
- You are responsible for maintaining the confidentiality of your account credentials
- Notify us immediately if you suspect unauthorized access to your account
Best Practices for Users
- Use a strong, unique password for your Sportizza account
- Never share your password with anyone
- Log out of your account when using shared devices
- Keep your contact information up to date
- Be cautious of phishing emails claiming to be from Sportizza
Your Privacy Rights
š¤ You have certain rights regarding your personal information
Sportizza respects your privacy rights and provides you with control over your personal data:
1. Right to Access
You have the right to request a copy of the personal information we hold about you. You can access most of your information through your account dashboard or by contacting us.
2. Right to Correction
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your account settings.
3. Right to Deletion
You may request deletion of your personal information, subject to certain legal obligations. We will:
- Delete your account and associated data upon request
- Retain certain information as required by law or for legitimate business purposes
- Maintain booking records for operational and legal compliance
4. Right to Data Portability
You can request your personal data in a structured, commonly used format to transfer it to another service provider.
5. Right to Object
You have the right to object to certain processing of your personal information, including marketing communications and profiling for marketing purposes.
6. Right to Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, you can:
- Update your account settings for profile information
- Manage email preferences through your account or unsubscribe links
- Contact us at support@sportizza.com
- Submit a written request to our support team
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
Third-Party Services
Sportizza integrates with various third-party services to provide our court booking platform. These services have their own privacy policies.
Payment Model
Sportizza is a booking-only platform. We do not collect, process, or store any payment information. All payments are handled directly by the sports venue/arena after your session is completed.
Analytics Services
We use analytics tools to understand user behavior and improve our platform:
- Google Analytics for website traffic analysis
- Session recording tools to improve user experience
- Performance monitoring services
These services may collect information about your device, browsing behavior, and interactions with our platform.
Communication Services
We use third-party services for email and SMS communications, including booking confirmations, reminders, and marketing messages. These providers process your contact information in accordance with their privacy policies.
Social Media Integration
Our website may include social media features and plugins (such as Facebook, Instagram links). These features may collect your IP address and browsing information and are governed by the privacy policies of the respective social media platforms.
Links to External Websites
Sportizza may contain links to third-party websites (such as venue websites or partner services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
ā ļø Disclaimer: Sportizza is not responsible for the privacy practices of venue owners, third-party services, or external websites. Please review their respective privacy policies independently.
Policy Changes
š¢ We may update this Privacy Policy from time to time
Sportizza reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features.
How We Notify You of Changes
- Website Notice: We will post the updated Privacy Policy on this page with a revised "Last Updated" date
- Email Notification: For significant changes, we may notify you via email to the address associated with your account
- In-App Notification: You may receive a notification when you next log in to your account
- Prominent Notice: Major changes may be highlighted with a banner on our website
Your Continued Use
By continuing to use Sportizza after changes to this Privacy Policy are posted, you acknowledge and agree to the updated terms.
If you do not agree with the updated Privacy Policy, you should discontinue using our services and may request deletion of your account and data.
Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and your privacy rights. The "Last Updated" date at the top of this policy indicates when it was last revised.
Historical Versions
You may request previous versions of our Privacy Policy by contacting us at support@sportizza.com
Contact Us
š§ We're here to help with any privacy-related questions or concerns
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Contact Information
Email: support@sportizza.com
For privacy-specific inquiries
Phone: 0702320544
Monday - Friday: 9:00 AM - 6:00 PM (Sri Lanka Time)
Data Protection Officer
For serious privacy concerns or data protection matters, you may contact our Data Protection Officer:
Email: support@sportizza.com
Response Time
We strive to respond to all privacy-related inquiries within:
- General inquiries: 2-3 business days
- Data access/deletion requests: 30 days
- Urgent security concerns: 24-48 hours
Feedback and Suggestions
We value your feedback on our privacy practices. If you have suggestions for improving our Privacy Policy or data handling practices, please let us know.
Sportizza
One platform to search and book sports arenas in Sri Lanka.
Committed to protecting your privacy since 2025
Have Questions?
If you have any questions about this policy, please don't hesitate to contact us.
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